![]() |
Introduction... 401k Enginuity is licensed annually to Plan Providers for a fee based upon two components: the number of plans supported, and the number of eligible plan participants within these plans. There is also a one-time 401k Enginuity system setup fee that covers installation and customization to the Provider's specifications (see Customization for options and details).
|
||
|
|
|||
![]() |
Be Competitive... As a Plan Provider or financial advisory firm, 401k Enginuity enables you to be VERY competitive in the 401k marketplace, particularly within the small business 401k market. According to government statistics, nearly 80% of U.S. businesses with 100 or fewer employees do not offer a 401k plan, primarily due to the plans' costs.
|
|
The ASP Advantage... 401k Enginuity is run off-site as an ASP. ASP stands for Application Service Provider, and is essentially a third-party data processing business that both hosts and manages web-based software applications for companies that do not want to run the software themselves. With 401K Enginuity's ASP solution, you can offer the power and affordability of 401k Enginuity, branded as your own, and available to through your firm’s website.
The advantages of 401k Enginuity distributed via ASP on behalf of the Plan Provider include:
|
|
401k Enginuity Pricing Specifics:
|
|
ESP: Enginuity Support Program Non-technical web-based and "help desk" customer support for 401K Enginuity users, be they plan provider, plan sponsors, or plan participants, is available through the innovative Enginuity Support Program ("ESP"). ESP offers customizable levels of customer support, each geared to the needs and budgets of the users. Free services include "24/7" web-based "self-serve" help. Alternatively, fee-based person-to-person help desk customer support is available, with usage charged on a per-incident basis. Charging users "per incident" for "live" help insures that each plan provider pays only for its own usage, and is not subsidizing live help desk support used by less efficient competitors. ESP adapts quickly to an ever-changing business environment, and options of ESP are several. Example; a plan provider that maintains a dedicated in-house staff to address the support needs of its client plan sponsors and plan participants can bypass ESP help desk, yet keep all ESP's free self-serve functions activated, thus reducing staff workload. In another variation, a plan provider can use ESP help desk to augment its support staff--a viable alternative to hiring more employees as the provider's 401(k) business grows. To save money a plan provider may choose to rely solely upon the free web-based support resources, and avoid help desk costs all together--relying exclusively upon the quality and completeness of on-line self-help components. Using self-help resources exclusively is not as far fetched as it may sound. It has been our experience that most 401K Enginuity and pension issues can be resolved quickly (and at no cost) though ESP's battery of "self-serve" resources. Examples include: "how to..." instructions, pension regulations, guidance in matching and vesting, loans and distributions, plan compliance testing, investment sections, plan amendments, and much more. New entrants to the 401(k) plan provider marketplace can avoid the expense and distractions involved in organizing and staffing an in-house pension support department, and instead rely upon ESP to address the support needs of their clients. ESP's Free On-line Customer Support ESP's free customer support includes easy to use "context-sensitive" HELP embedded in all 401K Enginuity screens. This HELP feature is accessible 24/7 and contains information germane to the screen in which it resides, and it's content is directly relevant to what the user is viewing at that moment. Additionally, a comprehensive knowledge database, a powerful search feature, and well-researched "self-help" FAQs are accessible via hyperlinks embedded within each 401k Enginuity screen. Depending upon the role of the user (i.e. plan provider, plan sponsor, or plan participant) the embedded hyperlink connects the user to only the most relevant sections within the knowledge database, making a search for answers quick and easy. Navigation is a breeze, and these free self-help resources are always "open for business." For our many years experience in the 401(k) arena we know the key concerns and issues confronting plan providers, plan sponsors and plan participants. From our experience with PC-based 401(k) Easy we've learned that most 401(k) issues can be addressed and resolved quickly and efficiently using "self-help" resources powered by our evolving knowledge database. This database keeps getting better over time because it's continually updated with fresh content geared--and written--for the lay public. ESP's Fee-Based* Customer Support
|
|
SUPPORT LEVELS |
PLAN PROVIDER |
PLAN SPONSOR |
PLAN PARTICIPANT |
||
I. |
Online context-sensitive HELP available from all Plan Provider, Plan Sponsor, and Plan Participant Gateway User Interfaces |
included-no extra charge |
included-no extra charge |
included-no extra charge |
||
II. |
Online FAQ and SEARCH of three separate databases, each geared to the needs of the plan provider, plan sponsor, or plan participant. |
included-no extra charge |
included-no extra charge |
included-no extra charge |
||
III. |
Telephone Support by 401k Enginutiy Specialist -- 24- hour response -- satisfaction guarantee |
$35 per incident |
$35 per incident |
$35 per 15-minuite consultation |
||
IV. |
Priority Telephone Support by 401k Enginuity Specialist -- 2-hour response --satisfaction guarantee |
$70 per incident |
$70 per incident |
$70 per 15-minuite consultation |
||
V. |
Telephone Training by 401k Enginuity Specialist -- satisfaction guarantee |
$100 per hour |
$100 per hour |
N/A |
||
*All charges paid by credit card only. |
back to top |
|||||
|
© 2010 Pension Systems Corporation. All rights reserved. Privacy |
•